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Delivery Related Questions

How can I tell that the online medications I ordered are legitimate?

All of our medications come with the original instructions and packaging that contains the lot number and expiry that can be cross checked with the manufacturer. Our generics also come in original packaging; however most of the generics from India come only as the blister packs with the manufacturer information printed directly on the reverse of the blister. You will never have to worry about the origin of the medications you order through AllDayChemist.com.

I received only part of my order, where is the rest of it?

When you have a very large order, we may split the order into two or more separate shipments spaced roughly 2-3 days in which case you will receive the remainder of your order shortly after the first part has arrived.

As always, if you have any questions you may always contact us and we will be glad to clarify things for you.

The medication that I ordered online looks different than what I am used to, why is this?

This can and will happen when you order medication online from different countries, especially when you are ordering generics which can be manufactured by several different manufacturers. Because a generic medication can be manufactured by any company, each company will use the exact same active ingredients but the process of creating them may differ and thus the shape, color, and size of the tablets or capsules may differ slightly to distinguish them from their competitors. This in no way affects the efficacy of the medications. All the medications listed / supplied by us are chosen after a rigorous auditing process.

I was unable to pickup my parcel and it was returned to the pharmacy, what do I do now?

If your parcel was returned to the pharmacy for any reason, we can charge you shipping again and reship out your package but as we do not keep the card details of our client, you need to call us to pay the shipping cost. If the consignment was returned to the pharmacy due to our fault, we will re-ship it without any charges. Please get in touch with us in either of the cases.

Can I return my medication after it has been delivered?

The only instance in which you can return a medication after it has been delivered to you is if the pharmacy sent you the wrong medication or if the medication arrived damaged. In the event of either of these scenarios, the pharmacy will promptly reship the medication to rectify the mistake.

Under no other circumstances can we allow a product to be returned or refunded outside these scenarios.

I received the wrong dosage of medication, what do I do?

Please contact us immediately so we can inform the pharmacy. The correct medication will be promptly sent to you.

The medications in my order were damaged during transit, what do I do?

Please contact us immediately so we can inform the pharmacy. Your medication will be promptly resent to you.

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