Trina Smiley
DO NOT ORDER FROM THEM!! Terrible company. Terrible customer service
I recently had the misfortune of ordering a $15.50 product from Alldaychemist.com. After hitting the submit order button I was taken to a page that said "Free Shipping on May 3" and immediately tried to cancel my order because the shipping fee was $20 (ridiculous!). I was told that an echeck was already submitted and if I wanted to cancel I would be charged another $10 as a cancellation fee. Again, a ridiculous charge because they didn't even have time to submit an echeck before i tried to cancel! Plus, after several emails they told me they never said they had free shipping, only a 20% discount. Too bad I didn't take a screen shot of the Free Shipping page! After arguing back and forth, I was told they would not charge me the cancellation fee if I wanted to go ahead and order (big of them, don't you think?). I said to go ahead and send the order. Three days after them debiting my account for $35.50 (for a $15.50 order!) I received an email stating that they were migrating to a new website and to give them 1-2 days to get up and running. It is now 5/15 and I sent an email asking where my product is and received an email saying that COVID-19 is impacting them and... "Please expect delays of two to three working days. " Well, if I was PO'd before, I am certainly really, really PO'd now! This company is terrible and I hope no one else has the misfortune of using them again. I don't know who all the people are who gave them 5 stars, but I'm willing to bet that they are all friends or relatives of the owners!!!
May 07, 2020