Rita Stolzenberg
You substituted a generic for my brand of medicine!
Paid for 6 bottles of Careprost, and you substituted 6 bottles of another brand, “Bimat.” You didn’t notify me that you were substituting a generic brand, and I don’t know that the quality will be as good. I realize that the active ingredient is chemically similar, but why the substitution of a generic brand? Why wasn’t I informed and asked if it was okay, and offered a discount? I have been buying Careprost for years from you, and as a good customer, I would expect better communication.
May 19, 2018