Order Status Related Questions
Why is my order on "Awaiting payment process" or "Preparation in progress" or "Payment error"?
When a order is in this status, it means that it has not yet been approved and your card has not been charged. You may simply ignore the order if you want to cancel the same.
Why is my order on "Dispensing"?
When a order is in this status, it means that the order has been given to our pharmacist and after reviewing the order details the order will give to our dispatch department to ship.
Why is my order on "Hold order"?
Your order may be on "Hold" for any of the following reasons:
- One of the product/s is out of stock.
- Prescription copy has not been received.
- You had made a request to add or remove product/s from your order.
- Any other issue.
If you ever see your order on this status please give us a call or send the firstname.lastname@example.org to sort out issue.
Why is my order showing as "Cancelled" or "Declined"?
Your order is on this status because your payment initially failed when placing your order. You need to try again or if you have a VISA card, you can place the order over the phone at 213 291 2588.
All our transactions are done on a secure page and the card details would be destroyed after completion of the transaction.
Why is my order on "Awaiting check payment" or "Awaiting bank wire payment"?
Your order is on this status because you have chosen to pay through Check / Money order or Wire Transfer. Your order would be shipped as soon as we receive the payment of your order.